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Our Newsletter

Shipping & Returns

Exchange Policy
HorsePower always wants you to be happy and in love with your purchase but if you would like you can return your purchase for an online credit note with no expiry date.
We do not refund for change of mind. Change of mind also covers the item not fitting.
Please contact us via email to enquire about an RA. Please scroll further down for fully faulty policy.
Please note that ALL SALE STOCK SALES ARE FINAL. We do not exchange/credit. SALE items include flash sales, one off sales, boxing day sales or anytime an item is sold under RRP price (It's been marked down).
Postage is Non Refundable. Additional Re-Delivery freight charges will apply if customer requires exchange of an item. The expense of postage for all returns will be at the customers own cost.

Returns Policy
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with an online credit note (we do not refund for change of mind, unless deemed faulty by the manufacturer).
Notification via email of your intention to return before item is sent as RA (Return Authorisation) number will be needed on all returns.
Returns must be in accordance with our original garment state/return requirements.
HorsePower reserve the right to reject a return if we conclude it is not in a new condition.
Freight charges are non-refundable. The expense of postage for all returns will be at the customers own cost. If a refund is approved it may take up to 5-10 business days which is due to banking rules and is out of our hands.

Cancellation of Order Before Shipped
If order has not been shipped or collected by our Australia Parcel Post Courier and we have been contacted within 24 hours of placing your order we can try to put through a cancellation, each case will differ so please email. Any accepted cancellations will be charged a processing fee of 5.5% of the entire order.

Faulty Item
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the items you purchase from us.
In accordance with the Australian Consumer Commission, if the item has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
If deemed not to be faulty, it will not qualify for an exchange, repair or replace and will be returned to you with re-delivery charges attached. Postage in non-refundable.
Purchasing an incorrect size or being unhappy with the fit is not considered a manufacturing fault and a refund will not be approved on this basis. Our regular return policy will apply for returns of this nature.

Need to Know
No return/exchange will be accepted through our store for website orders unless emailed beforehand.